Bags of fun (London Heathrow)
Tuesday, April 28th, 2009As someone who often meets people at London’s Heathrow, Bookpacking can testify that it’s often a long wait. From plane to door, an hour is a typical time. 90 mins is not unusual. Often, if your guests are in the non-EU queue at the UK border, it’s passport control where a lot of time is lost.
But luggage can be slow too. As the BBC News reported this lunchtime, a new tunnel being built at Heathrow aims to cut intra-terminal delivery time. Hopefully it’ll be ready – along with a whole lot of creaking London infrastructure – for 2012.
And, again hopefully, it won’t open with the same debacle as T5 when the national carrier was left with egg on its flag.
What this actually means for customers is hard to say, because the practical implications weren’t actually spelled out. Given that you collect your bags in the same terminal you arrive in, surely it only affects those who are transferring flights? Presumably, if bags can take an hour at the moment to cross between terminals, then some of the millions of bags which are “lost”every year must be not lost but late – missing their connection and failing to follow their owners.
The end result is the same, but this is vague reporting inspired by a press release; it fails to anticipate an obvious viewer question. It follows on from yesterday’s report on the same programme that London buses are failing mothers with pushchairs. There was no mention of the size increases which see some buggies resemble quad bikes, or of the fact that in the capital nobody has any space on London’s packed-out transport. As a regular bus user, Bookpacking boggles at where this extra pram capacity might come from? Less seats for the elderly & disabled maybe?
Of course, baggage is a thankless task. And, like the mail, the general public has no interest in vast logistics operations or the small daily successes that go unreported. So the PR at LHR should be careful not to promise too much. Because when the new tunnel opens, an impatient world will be watching.





